if by a remote possibility two customers place the same item in their shopping basket at the same time and/or process their payment at the same time, the customer whose payment is received first will receive the product.
When this occur, we will notify you promptly to check if this will cause a problem. If you do not provide this information, then we may be unable to process your return.Īlthough we keep large stock quantities of most products, on rare occassions we run out of some products, which will delay an order. You will be asked for information that is relevant to your return. If you are returning an item because it is defective, we will pay for shipping costs to send you a replacement product. items that fail to meet our warranty, can be returned at any time. Delivery charges are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost.ĭefective items or Damaged Goods i.e. Any returned item must be in its original condition (unopened), and is accompanied by proof of purchase in the form of a tax invoice/receipt. If you are not satisfied with your purchase, you may return it and obtain reimbursement of the purchase price within thirty (30) calendar days of the date of your invoice. We are happy to exchange any product purchased Online as long as you meet all of the following terms and conditions: We're sorry Bartan only delivers online orders to Australian addresses. However, we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. We will take all reasonable care to deliver to the address given. Orders placed on Friday, Saturday, Sunday and Public Holidays will be shipped within the next 2 business days. Orders are processed for all days of the week including public holidays. Orders take 5-7 working days for delivery, however orders to remote areas may take an extra 2-3 days for delivery as mentioned earlier. Most orders are processed and dispatched on the same day or within 1 business day of the order being placed.
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If you are not at the delivery address to receive your parcel, Australia Post will leave a card notifying you of the attempted delivery and will provide you with details on how to collect your parcel. We can deliver to residential addresses and business addresses, however we dont deliver to post boxes. If you have any queries related to Express delivery please contact us on and we will be happy to help you! Express delivery usually takes up to 1-3 business days for the majority of metropolitan locations. The express delivery charge is dependent on the total weight of your order and the price will appear at checkout once you enter your shipping address details. The charges are calculated per state and you can see it when you enter the shipping details of your Order.
We use either Australia Post Parcel service or our own delivery service depending on the area of delivery.
We apologise in advance for any inconvenience. For WA, Far North QLD, NT, and remote country areas please allow an extra 2-3 days for delivery.ĭuring sale periods we will try our best to dispatch your order on the same day, however sometimes, orders may be delayed due to very high volume of orders. We will make every effort to ensure your purchase is delivered within 5 to 7 working days to the address specified during the purchase process.
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